Shipping policy

Orders are processed within one to three working days and sent tracked. Standard delivery within the United Kingdom is £4.95, and it is free on orders over £80.

Once your order leaves us, delivery takes a further six to nine working days. Your order is dispatched by our fulfilment partner in Asia and shipped straight to you, which is why it takes longer than a parcel from a UK warehouse. Counting both steps, that is seven to twelve working days from the day you order. The same window is shown on the delivery rate at checkout, before you pay — we would rather you saw it there than discovered it afterwards.

Once your parcel is on its way you will receive tracking by email, and it will stay live until the parcel arrives. Please allow 24 to 72 hours after dispatch for the first tracking scan to appear.

If your order has not arrived within 20 working days, email us and we will either replace it or refund you in full. You do not have to chase the carrier yourself.

Delivery estimates are estimates. They are based on what our carriers actually achieve rather than on what sounds good, but weather, strikes and the weeks around Christmas can all add a day or two. If your parcel is running materially later than the window we gave you, email us and we will find out where it is rather than asking you to wait longer.

We deliver to addresses within the United Kingdom. If you are outside the UK and would like to order, email us first and we will tell you honestly whether we can get it to you and what it would cost.

If a parcel is returned to us as undelivered — a wrong address, or nobody able to receive it after the carrier's attempts — we will contact you to arrange a re-send or a refund. A re-send is charged at the standard delivery rate.

Questions about a delivery go to support@wrenith.com. A person replies within one working day, Monday to Friday.