Refund policy

Thirty days to send them back, unworn and in the box, counted from the day they reach you. Return postage is yours to cover, and we would rather say so here than let you find it at checkout. Nothing else is deducted.

Once your return reaches us, your refund is issued within three working days. That is the price of the item plus the standard delivery charge you paid, returned to the card you paid with. Not a credit note, not "up to fourteen days", and not a form you have to chase.

Shoes need to come back unworn and in their original box, with any tags still attached. Try them on indoors, on carpet, the way you would in a shop. Soles that show wear outside cannot be refunded, because we cannot sell them again.

If you would rather exchange for a different size or colour, say so when you contact us and we will handle it the same way.

Your statutory rights sit underneath all of this. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have fourteen days from delivery to cancel, and a further fourteen days to send the goods back. We give you thirty days instead of fourteen, and we refund within three working days instead of fourteen. Nothing written here reduces the rights you have by law.

If something arrives faulty, damaged, or simply is not what you ordered, the rules change in your favour: we pay the return postage and refund you in full. Email us with a photograph and we will send a prepaid label.

To start a return, email us at support@wrenith.com with your order number. A person replies within one working day, Monday to Friday, and will send you the return address and what to do next.